September 23rd 2024 – We submitted the attached document detailing our complaint of breach of good faith, asking our Trustee to progress it with the company on our behalf.
29th January 2025 – The Trustee sent us a letter they had received from the company with what appeared to be the company response to our complaint. This is what the letter contained:
Historical communications issued regarding the granting of discretionary increases
As agreed, we have undertaken a review of the past communications provided.
In our view these documents should not create any expectation that the Company is committed to discretionary increases. In particular, there are clear statements to the effect that the company has no obligation to provide increases under the Rules.
This was ambiguous, vague and confusing.
We responded the next day asking the Trustee for clarification on the following:
- Did the Trustee seek legal advice regarding the points raised in our complaint?
- How did the Trustee engage the company in presenting and progressing our complaint?
- Can the Trustee confirm that the above represents the full extent of the company’s response to our 17-page complaint document?
5th March 2025 – Escalation email sent to Trustee, asking when will we get a response to the questions above.
In the meantime – attached is a copy of our complaint document and what we asked of our Trustees.
Please do review and comment.
Regards, Dave